Testimonials

I had a fantastic experience with this estate agent from start to finish. They were incredibly knowledgeable about the local area and made all costs clear right from the beginning, which I really appreciated. My property was off the market within two weeks of our first meeting, which speaks volumes about their efficiency and expertise. Throughout the process, they were always available whenever I needed them, approachable, responsive, and genuinely helpful. A perfect balance of friendly and professional service. I wouldn’t hesitate to recommend them!

I couldn’t be happier with the service I received from the team. They were professional, friendly and extremely helpful throughout the whole process. Communication was excellent, they kept me updated at every stage and were always happy to answer any questions. The whole experience was made so much easier thanks to their knowledge and support. I would definitely recommend them to anyone looking to buy or sell a property. Fantastic service from start to finish and a very warm welcome to the village from Rachel ? James and Jilly

Had brilliant service from this company when buying my first flat - the staff were incredibly friendly and communicative/helpful throughout and made the whole experience stress free.

The team were great, offering constant communication & helpful advice throughout the whole process. They made the process of buying our first home as stress-free as possible. Thanks so much!

I didn’t have knowledge of this estate agent until I saw a listing on my street. Supported me with an exceptional fast sale and great customer service.

Truly great and personal service from Rebecca. Have dealt with many other estate agents in the past but the level of understanding and respect given is not even comparable. Would recommend to anyone looking to buy, sell or rent and will certainly use again in the future

2nd House sale April 26 “Excellent service from Rachel and Rebecca at Olivia Louise from start to finish. Professional, responsive and a pleasure to deal with throughout the process. Communication was great, we were kept updated at every stage, and their knowledge of the local market really stood out. The whole team made everything feel smooth and well managed. I’d happily recommend Olivia Louise to anyone looking to buy or sell property in Cardiff.” Steve Jones House Sale 2 years ago. Exceptional service. With the tough market, we had no movement with the previous estate agent, so we appointed Olivia Louise. From the start we knew that Rachel and the team would provide a first class service. From the first point of taking the photos and the level of detailed provided, we knew it would be sold. Finally we got there after 18 months on the market. It would still be there now if it wasn't for Rachel and the team. We would highly recommend Olivia Louise estate agents and not use anyone else.

We are very grateful to the team at Olivia Louise Estate agents for all the hard work time and effort they put in to sell our property. A very professional team, great communication and persistence in getting the job done. If you are looking to sell or buy a property with ease they will surely get things done for you. Thank you.

I would like to start by saying that the whole package with Olivia Louise Estate Agents was very complete. When Rachel came to see us the first thing she wanted to know was the history of the place and why we enjoyed living at our house for over 30 years. We immediately felt that we were not a file in a drawer but a personal mission for her. Rachel oversaw the photo session, using a professional photographer and it took a couple of hours as the setting for the pictures had to be right. Our impression from the outset was this was professional and personal. A WhatsApp group was set up and we were kept up to date with statistics of viewing online, necessary information and communication from our buyers. This was invaluable to us in keeping abreast of what was happening. Rebecca the Office Manager also gave us a high standard of help, always willing to answer any queries or liaise on our behalf whenever needed. In looking for properties a couple of places we were looking at fell through and we had to pull out and continue our search, also during the search we had a bereavement of a very close family member as well as serious illness in the family. As a result we had to put the sale "on hold" for a month. Added to that two family members required surgery during the sale. Olivia Louise supported us and we felt no pressure, constantly communicating with our buyers as well as solicitors and keeping in touch with us. (We would like also to say thank you to our buyers who showed a lot of understanding and patience too). We recommended Olivia Louise to a couple of our neighbours who have also used them. We are now in our new home, and remain grateful to Rachel and Rebecca for their continued support and professionalism during the buying process, because we got there in the end with their continued help. Using Olivia Louise has been a thoroughly pleasurable experience. We both have no hesitation in recommending them, we never once regretted our decision to use Olivia Louise and we feel confident that you won't. Wishing Olivia Louise Estate Agents every success for the future.

Do not go with any other estate agent apart from these! Absolutely outstanding and professional service. From the time of our viewing, to completion, Olivia Louise were extremely welcoming and went above and beyond their roles to make sure me and my wife were kept up to date and reassured after a painfully long chain. Rebecca in particular deserves every bit of recognition. She faced many hurdles during the chain and made sure we were completed by Christmas. We couldn't be more happy and grateful that we had her in our corner. We are so appreciative for all of their help and cannot recommend them enough. Amazing!

Absolutely delighted with the quality and level of service offered by Olivia Louise estate agents. Seamless professionalism in selling our home and keeping us informed at every stage with the process. Despite multiple unforeseen setbacks with our chain it was the Olivia Louise team who went the extra mile to maintain momentum, always keeping everyone informed and always interjecting with a professional and refreshing attitude to ensure various solicitors acted in an open, transparent and timely manner. The complexity of the whole buying/selling process itself was frustrating, but it was so reassuring to have an estate agent of this quality holding things together and acting in the interests of everyone involved. We would 100% recommend Olivia Louise as your chosen estate agent and we won’t look anywhere else in future. Thank you to the whole team for your patience and support. R&L

We changed from a large estate agency to Olivia Louise after experiencing a poor service. This was the best decision we made and we could not be happier with the personalised service provided by the team at Olivia Louise. Our property had unique features and positon in the market place that required a bespoke and dynamic marketing strategy. Olivia Louise delivered on every promise made throughout the selling process, with high quality marketing material and professional and personalised viewings consistently carried out by Rachel. Rebecca and Rachel provided helpful feedback on a regular basis and following all viewings. Once we had agreed a sale, Rebecca maintained regular communication between us, the buyers and our respective solicitors. Her tenacity made sure that the sale was expedited and processed in everyone's interest. We would like to take this opportunity to personally thank both Rachel and Rebecca for their hardwork, dedication and professionalism throughout the process. We would highly recommend Oliva Louise to anyone considering buying or selling a property. Diolch yn fawr ? Heddwyn & Clare Thomas

We were delighted with Olivia Louise from our initial meeting right through to completion. Their marketing strategy was sound, their negotiating skills were effective, and they saw the sale through to a timely completion for a price well above the original asking price. They were also kind and supportive throughout, with excellent communication. We highly recommend them!

Olivia Louise sold a property for me in summer 2026. Olivia Louise is by far the best estate agents I have worked with. Potential buyers were identified quickly and timely updates were provided throughout the process without me needing to ask or follow up. The staff at Olivia Louise were very friendly. I particularly liked the ability to communicate through different channels which made fitting the house sale process around a busy job much less stressful! I highly recommend Olivia Louise and will definitely use them again in the future. Thank you!!!

The team are amazing! We were happy with the process from start to finish and the time and effort Rachel put in to selling our house, plus finding us our dream home was much appreciated. Nothing was too much trouble and Rachel was always on hand to give us advice and provide updates/feedback after each viewing. We would highly recommend if you want an honest and trustworthy agent that is passionate about selling your home but also taking into account your requirements and getting it right for you.

We chose to ask Olivia Louise to sell our property as they had been recommended by two friends whose properties were sold through them. From initial contact Rachel was extremely helpful and very thorough in providing all the information we needed to make an informed choice. Although our property took longer to sell than we had hoped, we were supported throughout. The advice and guidance we were given was invaluable. Once our property sold Rachel helped ensure that the completion went smoothly. We also had an email post completion asking how we were settling in. The fees for selling are competitive and reasonable. But you know that with OL you are getting the personal touch and value for money with no hidden extras. Highly recommended.